Return / Refund Policy

Return Policy for Buyer

1. Products can be returned within the applicable return window if they are damaged, defective, have missing parts, or are different from the product description on the detail page.

2. Returns are initiated after the request is raised. A pickup will be scheduled. The product must be returned in original packaging with seals, labels, and barcodes intact.

3. Personal care appliances cannot be returned due to hygiene concerns.

4. Returns can be made for individual items, even if you have multiple items in an order. All components, gifts, and accessories must be returned as well.

5. Returns are only processed if:

-          The product is not damaged while in your possession.

-          The product matches the item shipped.

-          The product is in original condition with all original packaging, tags, manuals, warranty cards, and accessories intact.

6. Products marked as "non-returnable" on the product detail page cannot be returned, except in cases of defective, damaged, or wrong items. Contact customer support for a resolution.

7. In the event customers are found to misuse the return policy by excessively returning, cancelling, or not accepting the orders placed, WOW Geni reserves the right to warn and/or suspend and/or block and/or terminate such customer accounts, as necessary.

8. If non-returnable items are received in a damaged or defective condition, contact us within 5 days of delivery for resolution with proof of the damaged product received.

9. Products will be picked up from the delivery address.

Return Policy for Seller

1. Returns Policy dictates the terms in case post-delivery support is required by the customer; it allows the sellers to offer the choice of exchange, replacement, or refund for their products.

2. A Proof of Dispatch (POD) clause is applicable for a seller in the case a request for post-delivery support is raised. A seller must have POD in the form of a picture or a video of the product, both packaged and unpackaged, to verify the state of the items delivered.

3. Handling defective, damaged, or incorrectly delivered items:

a. Raising a Ticket

When a ticket is raised for a defective, damaged, or incorrect item, the seller must provide proof of dispatch, including a picture or video of the item in its packaged and unpacked state. Similarly, any pictures or videos submitted by the customer will be shared with the seller. 

b. Investigation and Resolution

Following a brief investigation, if the seller is found to be at fault: 

·  The order will be marked as disputed. 

·   The seller must either arrange for a replacement or confirm a refund and initiate a product pickup. 

c. Logistics Charges

The seller is responsible for the logistics costs of both the return and replacement shipments. 

d. Timeline for Completion

The resolution of such cases, including refunds or replacements, is expected to be completed within 7 days. 

4. Handling Unsatisfactory Quality, Incorrect Size, or Colour for Apparel: 

a. Issue Identification  

If an apparel item is delivered with unsatisfactory quality, an incorrect size (not matching the size chart), or a different color than described on the product detail page, the seller must address the issue promptly. 

b. Resolution Options

The seller is required to:  

·   Provide a replacement for the product, or  

·   Confirm a refund and arrange for the product pickup.  

c. Logistics Responsibility

The seller will bear the logistics costs for both the return and replacement shipments.  

d. Timeline for Completion

Such cases must be resolved, including refunds or replacements, within 7 days.  

5. Handling Unsatisfactory Quality, Incorrect Size, or Colour for Accessories:

a. Issue Resolution  

If an accessory is delivered with unsatisfactory quality, incorrect size, or colour, the seller must:  

- Provide a replacement for the product, or  

- Confirm a refund and arrange for the product pickup.  

b. Logistics Responsibility

The seller is responsible for logistics costs for both return and replacement shipments. The resolution for such cases must be completed within 7 days.  

c. Cooperation Requirement

Failure to cooperate or respond promptly to escalations will result in suspension of settlements for the seller.  

d. Confirmation Timeline

The seller must confirm replacement or refund within 2 days if:  

- The product was damaged before delivery and not during transit.  

- Packaging guidelines were not followed, resulting in-transit damage.  

- The product differs from its description on the WOW GENI product page.  

- The product is expired or unsuitable for its intended use.  

- Essential parts or accessories are missing. In such cases, the seller must provide the missing items, a replacement, or a refund.  

    6. Return Assurance

WOW GENI ensures that returned products are sent back to the seller in original condition, including the brand/manufacturer’s box, MRP tag, user manual, warranty card, and all accessories.  

Return Policy

At WoW Geni, we strive to ensure customer satisfaction. Our refund policy outlines the conditions under which refunds will be issued:

 1. In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.

2. Applicable refund for exchange will be trigger post successful pick of original item from you.

3. If your self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us. For self-ship returns the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.

4. Refunds will be initiated once the cancellation is confirmed or the issue has been validated. The time taken for the refund to reflect in the customer's account may vary depending on the payment method used.

5. Refunds generally take 5 to 7 business days to reflect in the customer's bank account after the refund has been processed.

6. For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back. It will take 5-7 business days for the amount to reflect in your account. If the seller cancels the order due to stock unavailability or other reasons, a full refund will be issued to the customer for prepaid orders.

7. In case of any cancellation from the seller due to unforeseen circumstances, a full refund will be initiated for prepaid orders.

8. For items that can be cancelled, refunds will be processed if the order is cancelled before shipment. Once the order is shipped, cancellation is not possible, and a refund will not be initiated.

9. If the seller cancels the order due to stock unavailability or other reasons, a full refund will be issued to the customer for prepaid orders.

10. Certain products are non-cancellable once ordered. These items will be clearly marked on the product page. If a refund is applicable, it will be processed only under specific conditions, such as if the product was not delivered or if there was a seller-initiated cancellation due to unforeseen circumstances.